Sherwin-Williams Reviews

Sherwin-Williams has an overall rating of 4.0 based on 29 reviews. Customer feedback on Sherwin-Williams is mixed: Sherwin-Williams reviewers highlight positive aspects like wide range of colors, high-quality paint, excellent customer service, easy online ordering, which strongly appeal to homeowners, DIY enthusiasts, professional painters. However, Sherwin-Williams is often criticized for its higher price point, limited store availability, occasional shipping delays, website navigation issues.

4.0/5.0

29 reviews

5 Stars

13

4 Stars

1

3 Stars

11

2 Stars

1

1 Star

0

All Sherwin-Williams Reviews (29)
ana2004
May 30, 2026
"Can find receipts, but it feels way more frustrating than it should"
I can usually get to my receipts and invoices eventually, but it takes way too many clicks and the whole thing feels clunky. Sometimes the page loads slowly, and older orders show up in a weird layout that makes it harder to find what I need. It technically works, but I feel kind of stupid for trusting them to make something as basic as receipts easy to access.
joan-Finley
May 13, 2026
"I only used it for a little..."
I only used it for a little while, so I can’t say I tested everything, but it did help me compare a few options. The filters started getting confusing quickly though, and I wasn’t always sure if I was narrowing things down the right way. It’s okay, just not as smooth as I expected
billblanton0037
May 02, 2026
"Good paint, but the timing and price were frustrating"
I ordered paint from Sherwin-Williams the paint itself was solid. The colors looked right, and picking it up was easy, so no major complaints there. My issue was more with the price and the timing. Of course I needed it right when prices still felt high, and even with a sale it came out more expensive than I expected compared to other places. I get that the quality is probably better, but for a regular room project, it adds up fast. If you catch a really good discount, it’s decent, but otherwise it’s kind of hard to justify.
kathleen1971
April 22, 2026
"So far, our commercial account has been easy"
We’ve been using sherwin-williams for our business account, it’s been smooth so far. Maybe I’m just easy to please, but the ordering process hasn’t given us any trouble, and the invoices are clear enough for me to understand without second-guessing everything. Our rep actually responds when we need something, which I don’t always expect these days. We did have one small billing question, and it got sorted out quickly. I keep wondering if I’m missing something, but really, no major complaints.
guadalupeburrus2280
April 15, 2026
"I had ordered a paint color online and..."
I had ordered a paint color online and ended up needing to return it. I still remember standing there with the can, feeling a little frustrated because I had to explain the situation more than once. The staff did help me out and I was able to exchange it in the end, which I appreciated, but it took longer than I expected. Not a terrible experience, just one I wish had gone a bit more smoothly.
hello_rick527
April 11, 2026
"Easy to Find My Shade"
So many colors to pick from. i thought it would be harder. But it matched mine easily. Quick choice. No hassle.
Virginia-scott
April 11, 2026
"Found the paint I needed easily"
I went on Sherwin-Williams looking for exterior paint and the filters made it way easier than I expected, I was able to narrow things down by surface, sheen, and product type without bouncing all over the site forever and I found the one that seemed right quickly, checked the details, then just headed to the store after that, so overall it was simple and not a hassle
Catina_holder92
April 09, 2026
"So my card ended up getting charged..."
So my card ended up getting charged more than it should have, which was annoying right away because then I had to stop what I was doing and deal with it. Support did eventually fix it, to be fair, but it took way too many calls and I kept having to explain the same thing over and over. By the time it was sorted out, I was just relieved it was done, but the whole process felt way more frustrating than it needed to be...
casey.Wilson
April 08, 2026
"Found the specialty paint I was looking for"
I needed a specific specialty coating and didn’t expect to find it easily since none of my local stores had it. Sherwin-Williams ended up having exactly what I needed. The website was straightforward, checkout was smooth, and overall it was easier than I thought it would be. Happy with the experience.
jesusterry8691
April 03, 2026
"So much easier than my usual paint store trips"
I ordered through sherwin-williams.com and picked it up at my local store later that same day. compared to when I usually wander around the store trying to find everything, this was way easier. The paint was already ready when I got there, and the guy at the counter was really nice and even helped me double-check the color. I was in and out in about 5 minutes. Super simple and hassle-free.
HUDSON
April 02, 2026
"The visualizer really helped"
Picking paint colors usually stresses me out. Too many options. Too much second-guessing. But the visualizer made it way easier. I could actually picture the colors in the room, which helped a lot.
stephanie_Johndrow75
March 28, 2026
"Surprisingly Held Up to Real Life"
We used Sherwin-Williams paint in our hallway and kitchen, it went on really nicely. It didn’t have that thin, watery feel where you start questioning all your life choices halfway through the first coat. A few months in, the kids have done their usual wall-bumping, mystery-smudge routine, and the color still looks good after wiping spots off. No peeling, no weird fading, no dramatic paint betrayal so far. Happy with it.
ricky1970
March 07, 2026
"Super easy to check the hours"
I just needed to see when the store was open, and thankfully the hours were right there and easy to understand. i didn’t have to dig around or call anyone, which was nice because I was kind of in a hurry. Saved me a bit of time and made the whole thing simple.
RHODE
February 14, 2026
"Found my paint without any fuss"
I found the exact paint I needed quickly, which was a relief because I was trying to match the little label on an old can in my garage. The checkout was simple, and I liked that the store pickup details were clear, especially the pickup time and where to go when I got there. Nice and straightforward overall.
Danielle_destina02
February 12, 2026
"I’ve been able to get into my..."
I’ve been able to get into my account every time without any random errors or password problems. It’s been smooth so far, and I’ll definitely keep using it if it stays this easy.
thomaswagner4769
February 04, 2026
"Inventory was a little hit or miss"
I checked the website before heading over because I was trying to get a painting project done over the weekend, and it said the paint was in stock at my local store. When I got there, they only had one can left, which wasn’t really enough for what I needed. The staff was nice and helped me look around, so that part was totally fine, but the online inventory definitely could be more accurate.
hello_christine391
January 22, 2026
"I used the sherwin-williams project guide..."
I used the sherwin-williams project guide when I was getting ready to paint my hallway, it did help me get my head around the prep work. It gave me a decent idea of what tools I’d need and what to do before opening the paint, which I appreciated.

That said, some of the steps felt a little too obvious, and I still ended up googling a few things on my own. It was useful, just not quite as thorough as I expected. Then I moved on.
rebecca_Benjamin99
January 21, 2026
"Refund took a little longer than expected"
I did end up getting my refund, it just took a bit longer than I was hoping for :)
SherylBidwell
January 05, 2026
"Helpful, but kind of hit or miss"
The staff was friendly, and one guy really seemed to know his stuff about paint. Another employee seemed a little unsure, though, so I had to wait a while to get answers. I did get what I needed in the end, but I expected the help at Sherwin-Williams to be a bit smoother.
shawn1995
January 03, 2026
"The store is super close to my..."
The store is super close to my house, so getting there was easy. Nothing fancy, just really convenient.

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